Legal
Legal centre
The documents that govern the RaveTickets platform, operated by RaveDragons V.O.F.
Privacy Policy
What personal data we process for organizers and ticket buyers, our processors, retention, and your GDPR rights.
Read Privacy →Cookie Policy
We use only strictly necessary and functional cookies, with no analytics or advertising trackers.
Read Cookies →Terms of Service
The organizer agreement: accounts, fees, Stripe payouts, obligations, liability and termination.
Read Terms →App Terms
The scanner app: camera, NFC and location, offline ticket cache, in-person payments, and on-device data.
Read App Terms →Ticket Buyer Terms
What applies when you buy a ticket: the organizer is the seller, how tickets are delivered, and who to contact.
Read Ticket Buyer Terms →Acceptable Use Policy
Prohibited events and conduct, chargeback misuse, enforcement, and how to report illegal content (DSA notice-and-takedown).
Read Acceptable Use →Data Processing Agreement
The processor terms for organizers: scope, subprocessors, security measures and international transfers.
Read Data Processing →Refund & Cancellation Policy
How refunds and cancellations work, and why dated event tickets are exempt from the 14-day withdrawal right.
Read Refunds →Pricing & Fees
All fees in detail: platform fee, payment methods, payouts and the reserve, refunds and chargebacks.
Read Pricing & fees →DAC7 Seller Reporting
What organizer data we are required to report to the Belastingdienst under the EU DAC7 directive.
Read DAC7 →Accessibility Statement
Our commitment to accessibility under the European Accessibility Act, and how to report a problem.
Read Accessibility →RaveDragons V.O.F. (RaveTickets), Maasdijk 169, 4827 MA Breda, Netherlands. KVK 42007416, BTW NL869257110B01. Contact: info@ravedragons.com.